Effective Date: 13/02/2026

At First Look Fashion Zone, proudly branded by Agrio, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

l The product is damaged, defective, or incorrect

l The product is unused, unworn, and in original packaging

l The return request is made within 7 days of receiving the item

l Items that show signs of use, washing, or damage caused by the customer are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

l Items purchased on clearance or final sale

l Gift cards (if applicable)

l Personal care or innerwear items (for hygiene reasons)

3. Return Process

To initiate a return:

l Contact us at: 01738281402

l Provide your order number and reason for return

l Our support team will guide you through the return process

l Customers may be responsible for return shipping charges unless the item was defective or incorrect.

4. Refund Policy

l Refunds are processed after the returned product is received and inspected.

l Approved refunds will be issued to the original payment method.

l Refund processing may take 7–10 business days, depending on your payment provider.

l Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for defective or incorrect items, subject to product availability.

6. Order Cancellation

Orders may be cancelled before shipment. Once the order is shipped, cancellation is not possible.

7. Contact Us

For any return or refund inquiries, please contact:

First Look Fashion Zone
Branded by Agrio
Email: aakanda335@gmail.com
Phone: 01738281402